Gail K Gun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Ontario

Didn't receive product and had to pester them for a refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
As many of you know, no one answers the phones at Civant so I sent 2 emails and communicated through your website. I also filed a complaint with the Better Business Bureau and the Ontario Ministry of Consumer Protection. I advised Civant in my 2nd email that I had done so. I promptly received a response and refund today.
View full review

User's recommendation: DON'T BUY FROM THEM!

Gail K Gun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Ontario

Product didn't arrive

I purchased Meladerm on Aug. 27/23. I am a Canadian citizen and paid $90.60 CDN. According to the tracking system, the product arrived in Toronto, ON, Canada on Sept. 5/23 from Chicago IL and was returned to Chicago IL on Sept. 6/23. YOU HAVE MY CORRECT ADDRESS! I have called and emailed Civant with no response. I would like a refund. I am a senior on a pension and cant afford to waste money. Please see the tracking history below. Accepted Shipment Received, Package Acceptance Pending CHICAGO, IL 60699 September 6, 2023, 1:46 pm Departed Facility CANADA September 6, 2023, 8:47 am Arrived at Facility CANADA September 6, 2023, 12:57 am Processed through Facility TORONTO-A, CANADA September 5, 2023, 9:04 am Customs Clearance Processing Complete CANADA September 5, 2023, 9:03 am Customs Clearance CANADA September 5, 2023, 9:02 am Processed Through Facility CANADA September 5, 2023, 9:02 am Processed Through USPS Regional Facility CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER September 2, 2023, 11:48 pm Arrived at USPS Regional Facility CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER September 2, 2023, 8:02 pm Arrived at USPS Regional Facility CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, UNITED STATES September 2, 2023, 7:59 pm Accepted at USPS Regional Origin Facility CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER September 2, 2023, 6:47 pm Pre-Shipment Info Sent to USPS, USPS Awaiting Item August 31, 2023
View full review
Loss:
$4

User's recommendation: DO NOT DO BUSINESS WITH CIVANT

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hayward, California

Upgrade my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Civant Skin Care - Upgrade my order
I ordered their Brightening Kit I sent an email requesting an exchange . I found an Advance Brightening Kit . I sent a couple of emails to their customers service representative and haven't received anything response yet.
View full review

User's recommendation: Think carefully before purchasing.

Amina H Wzq

Product missing

Missing item , I received my package yesterday and Im missing one product what should I do do do do do
View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Evanston, Illinois

Item not delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My ordered took way to long to be delivered and then it was sent back to the merchant without a notification to me.
View full review
Cons:
  • Expensive and poor delivery method

Preferred solution: Full refund

Chris K Zlo
map-marker Kennesaw, Georgia

Order not received

Sent to wrong address. Need refund or reshipment.......................................................
View full review
Loss:
$63

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Staten Island, New York

Order not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I call about order not received, I spoke with a representative and said they will send another package but still hasn't . I read an email send to me about it if I still want the package or money back ? .I want the products because I want to try it. Hoping I will get it soon.
View full review

User's recommendation: I will recommend the company can’t say nothing about the product because I have use it.

Pamela J Scs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain on unreceived orders

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My tracking keeps saying still in Cincinatti two months later for one order and one moth later for another what is your problem.Can i get a refund please. From Norway
View full review
Pros:
  • Good product
Cons:
  • Pricey and very little

Preferred solution: Deliver product or service ordered

Moeen H

Need tracking number for order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 11, 2020

The order for Maladerm Cream should be immediately shipped and deliver without any further delay.Highly appreciate your attention to this matter

Original review May 11, 2020
An order for Maladrem cream was made online on 5th May 20 online,but no response or e-mail regarding delivery has been made so far.Please Respond ASAP.
View full review
Loss:
$59

Preferred solution: Deliver product or service ordered

Airen Ouo
map-marker Swansea, South Carolina

I placed an order and I have not received it.

I hva not recieved an order I pkaced on july 8th
View full review
Loss:
$59
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Alonda Cvy

I didn't receive the product, USPS says it was delivered.

Information on USPS website for the package with tracking number 940551****648008****38 says: April 27, 2018 at 3:21 pm Delivered, In/At Mailbox But the package is not in/at mailbox. We were out of town from Friday 27 2:30pm to Sunday 29 9pm. Please contact customer Liatne Dosina at {{REDACTED}}.
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Mount Laurel, New Jersey

Meladerm Is Only For Epidermal Pigmentation

I purchase this product with the hope's of one day being clear free of Dark spots on my face. I read all the questions & answer's that they do list on there site if I had any concerns with the product. See my problem is that they didn't list the obvious about this product it should list on their home page Meladerm is only for customers who suffers from epidermal pigmentation's. Am so fed up with companies that with hold in-formations because they want us the customer to purchase there product's. It not worth $50 plus shipping & handling I wish I would have know better. I don't have money too see an dermatologist i wish i did. so if you or who ever you no wishes or want to purchase this product don't purchase this product with out seeing a dermatologist first you will thank me later. You may or may not have the required pigmentation's this product will fade away. Am Very very disappointed
View full review
Loss:
$50
2 comments
Guest

Sorry it did not work for you! I've been thinking about buying and seems like it works for some people and not for others.

I've been talking with some of the people on the company's facebook site and they have convinced me it worked for them.

I really doubt all the reviews are fake since its so easy to talk to the people directly on facebook. But I'm also concerned because it's clear that for some people it doesnt help.

Guest

I began searching the web for information on Meladerm, and the more I read the more clear it became that Meladerm is the biggest SCAM on the internet. All their "customer reviews" are false and are produced by Civant itself.

I have never ever seen such a corrupt and misleading company.

Steer away from Civant and Meladerm. It just can't be good when all the reviewers are false.

View more comments (1)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article